Curd & Cream Policies
Refund Policy
This policy explains how Curd & Cream handles returns, replacements, and refunds for fresh, perishable Shrikhand orders.
Last updated: 14 June 2026
Returns
Because our Shrikhand is made fresh to order and is a perishable homemade food product, we cannot accept returns once an order has been delivered or collected.
Quality issues, wrong orders or damage
If your order arrives damaged, incorrect, or with a clear quality issue, please contact us on WhatsApp within 24 hours of delivery. Include your order details and photos where possible so we can review the issue quickly.
Replacement or refund
When a verified issue is reported within 24 hours, Curd & Cream may offer a replacement, partial refund, or full refund at our discretion. The solution will depend on the nature of the issue, product condition, delivery circumstances, and availability.
When refunds may not apply
Refunds or replacements may not be available for taste preference, incorrect customer details, missed delivery, late reporting, improper storage after delivery, or products consumed after the recommended timeframe.
How to contact us
For refund or replacement requests, message us on WhatsApp using the number used for your order, or email order@curdandcream.com.